Saint James & Albany Hotel - Spa - Paris

I stayed at the St James because it was supposed to be the best. I was completely disappointed. We checked in and the A/C was broken in the room. I called the front desk and they said all they could do is give me a fan. They would not relocate us to a different room. That night we wanted to have some wine in the back outdoor restaurant. We sat down and waited, and waited, and waited for someone to bring us a menu. After about 25 minutes we decided to leave. Do yourself a favor and save your money for a hotel that wants your business. I sent a complaint letter to the hotel and they never contacted me. The hotel and management are a complete joke. There are some nice hotels down the street.

I love the central location, the courtyard and clean public spaces BUT the hotel has failed to deal with problems of plumbing (no water in the first room I was assigned) and frankly filthy carpets in each of the rooms I have stayed in over the last 3 years. This time the carpet was so dirty that if I'd had the energy I would have checked out and gone elsewhere. In the meantime they seem to have spent millions on the public spaces : clearly got the wrong priorities.

Convenient location, across the street from the Louvre and train station. The staff was helpful in obtaining show tickets for us.

Overall I was satisfifed with my stay at this hotel. I must state though that the hotel is in process of renovations. The front salons were bare of furnishing. Not what was shown on the internet at all. The bedroom we were given was very small and the decors were tired. The bathroom was adequate and very clean. The room was airconditioned, the window was on a side street, yet the noise was minimum as they were double panes. The internet was easily accessible. The staff was very qualified and most helpful. The meals offered by the hotel though served in a very lovely inner courtyard were extremely expensive. One cafe alone cost 4 Euros or about $5.60. A complete breakfast was about $32.00 Yet, The hotel is next to a cafetaria which served decent "quick" meals at affordable prices, and especially good cups of cafe for about $1.60. At meal time, however, numerous tour bus stopped there, so it tended to be very crowded. It is extremely well situated, close to the metro, and autobus lines. The Louvre is within walking distance and so is the place de la Concorde, and the Champs Elysees, La Madeleine, and so forth. I am glad Hotel.com found this hotel for us as there was a "special" rate when we accepted their offer. Under the same condition, we would return to this hotel.

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great for the money

The St. James & Albany Hotel/Spa turned out to be ideal accomodations for us---but not upon our initial arrival. The hotel has a number of 'quadruple' rooms that sleep 4pp. We had resered one for 4 nights. We arrived early (noon) and asked if our room was ready. It was. The first room (#622?) was towards the back of the building, facing out on a quiet side street, two rooms, 4 twin beds, worn carpet, blah. We requested a move and were immediately sent to room #219. This was a two-story, loft-like room facing an interior garden/courtyard. Quiet as possible at night. Upstairs had a full bath and an extremely comfy king size bed. Downstairs had a fold-out queen and a twin/trundle with a half bath and a decent amount of 'living' space. Closets were adequate. Decor was traditional, nothing fancy, carpets a bit worn, but nothing to get hysterical about. Remember---it isn't the Ritz. Windows were 12 feet high and the light was brilliant. The hotel lounge/restaurant/courtyard menu was delicious and the service was fantastic. Pool was fun for the kids if a bit claustrophobic. We got out early (10ish) and were back for a refreshing dip by 4pm each day. Breakfast in the cellar is superb---but not cheap. The location of the hotel is TOURIST central, but if you are only staying for a few short days it can't be beat.

We were very disappointed and felt stuck in a wholly unacceptable room for six unpleasant nights. First they put us in a small standard room with street noise, even though our reservation was for a superior room. From the second night and for the rest of our stay they had us in a superior room with no functioning air-conditioning. It was like a sauna in the room. They gave us a small fan and a portable AC device, but it had no coolant, so it never cooled for more than an hour at a time when we put in quantities of ice cubes from the bar downstairs. The hotel management did not really seem to care and were not responsive to our daily requests to move us to an acceptable room so we could enjoy our stay. This was our second stay at the Saint James & Albany Hotel, but it will have to be our last.

The only thing bad about this hotel is the pool. I have small children and it seems that adult hotel guests believe they should not be included. I feel the staff needs to realize that there should not be any discrimination against well behaved children and should take account that their parents paid a lot of money for an executive suite.

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My family and I were really pleased with all aspects of our stay at the hotel. the rooms were comfortable and well serviced. The staff was very helpfull and courteous. And, the convenient location with repect to most of Paris's major attractions was incredible !!! (the Louvre is almost right outside the front door) I would personally recommend it to anyone.

This hotel is in a great location. The staff are very friendly and the hotel is very nice. The only problems were that the access key cards that you need to get into your room and to call the lifts down do not work well at all. We were constantly stuck waiting for a lift and always had problems getting into our room.

Great breakfast buffet, but very expensive ($35.00 per person). Pay for it anyway, it was worth it. The atmosphere was just perfect. The room service food and restaurant food is just average.

The hotel is very well located by the Louvre Museum, close to Saint Honore and is excellent. Despite undergoing some refurb works during our stay, the hotel still ran very well. Whilst the interiors of the rooms are not the standard of a Four Seasons, they are very comfortable and clean, and were ideal for my family (children 4 and 6).

Great room and location for the money. Would definitely recommend especially after room renovations are complete.

Loved the easy access to Jardin Tuileries, Louvre, Place Concorde, subway etc. and shopping on Rue the Rivoli. Due to renovaiton work underway we had to use the not-so-great side entrance. Main entrance is on Rue de Rivoli. Nice suite. Did not eat in the hotel - lots of options nearby at better prices. Friendly informative staff.

This is a very well situated hotel across form Tuileries and Louvre and convenient to just about all of Paris by foot or nearby Metro. Many nearby restaurants, cafes and great shopping just steps away. Interior courtyard rooms overlooking central terrace are amply sized and quiet in an otherwise noisy Paris neighborhood. While we were there, they were undergoing a lobby renovation which was slightly disruptive in terms of circulation and diminshed grandeur. We were told that some rooms had also been renovated althouh our rooms, both a two-level suite on our first 3-night stay and an Executive-level suite of the outbound trip were quite threadbare and certainly hadn't been renovated in quite some time. Bedding was confortable. Hotel has decent but rather expensive bar. Hotel staff was very friendly and moderately knowledgable when booking nearby restaurant resrvations. All in all, a great location and a pretty good value in Paris.

Fantastic location for Louvre, Musee d'Orasay & Place de La Concorde + metro station across the road. Staff are helpful & attentive, which is what you should expect from this sort of establishment. The hotel is being refurbished, so the front entrance is closed & access is on the side street. There is minimal disruption inside, and I'd expect the room we had (7th floor) to be refurbished, which is why the room price (& remember this is central Paris) is a bit cheaper than similar places.

The hotel is being advertised a 4 start but the conditions of the rooms barely reach 2 start. Very old fashioned and in desperate need of renovations.

Think twice about this hotel. The location is great and it's nice that there is a pool and steam room but the rooms really do not live up to the number of stars and photos on the site! Sink leaked in our bathroom. Paid equivalent of $66 dollars for two hamburgers and french fries at the restaurant and they had run out of hamburger buns and served us on regular sandwhich bread. Housekeeping super loud in the hallway too early in the morning and you have to ask them to be quiet. All in all, would not go back again. Misrepresented on the hotel's site for sure!!

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excellent stay , rooms perfectly adequate for a busy city stay. Good location, lovely staff and bar area.

I know its November and renovation has to be done sometime,but I would like to know when I'm booking.The main entrance off the the Rue du Rivoli is inaccessible and we had to shuffle down a side street with our luggage. In fairness the staff were helpful and the book -in procedure was seamless. The room was comfortable and well heated. We stayed for one night only and went out to eat .Returning at 10.30 pm for a quiet drink we were amazed by the presence of 3 young musicians who amongst other things, sang a 10 minute version of Purple Rain-not conducive to a quiet drink. When we asked if there was anywhere a guest could drink without being 'entertained ' we were greeted with a blank look of incomprehension. The breakfast was listed at Eu24 per person which must be the dearest in Paris. However it forced us to discover one of the great delights of Paris ---Angelinas -Tea rooms built in 1903 one block away. Do not miss.

Great location but room was a bit shabby. Courtyard rooms are best, doors between rooms mean you can hear all neighbours conversations.

No room service after 11 pm even though the hotel claims to have a 24 hour service and when we inquired the rude staff member informed us that we had the old menu. Most expensive prices for drinks i came across in our stay in Paris. Creaky floors in the very basic room which was the superior. Hotel is rated four star but i have stayed in nicer three star. I would warn anybody going to Paris to avoid this hotel and stay elsewhere.

We couldn't have been happier with the location of the hotel. Walking distance to everything a tourist could want as well as local neighborhoods.We had a junior suite which was comfortable and had the courtyard, which was our view, been something to look at, it would have been almost perfect. As of this review ( September 9, 2008) the hotel lobby and main entrance is still under renovation and entering on the side street a half block around the corner was a little inconvenient as our taxi driver refused to go down that street and dropped us at the constructon zone. The hotel staff was very helpful in seeing to it that there was a taxi waiting for us at the crack of dawn. We would definately stay there again.

4 day sightseeing trip, husband wife and 2 children (11 and 15). Location perfect for all major city centre attractions, great hotel, great service and reasonable prices. Good time had by all.

You can't find a better location than this hotel. We had a junior suite which had a down stairs living room with toilet, the sofa made into twin beds for our kids. Upstairs we had a room with master bath. The decor is simply but I understand some rooms are being renovated. The room was very clean & quiet. The lobby reception was located in a temporary area due the the main lobby being remodeled. The bar is very nice and the price of the house wines is reasonable. Live music in the evenings is very pleasant. The staff was always professional and helpful. (Fellow Americans, just remember to be patient, polite and classy, the French are used to sophistication, we witnessed several displays of ugly obnoxious & rude Americans while in Paris.)

This hotel is in a fantastic location. Our junior suite comprised of 2 rooms joined by a small hall with a toilet, and a bathroom. There were 2 televisions and a minibar. Although we got a good rate for our room the price of breakfast (24 euro) and drinks were very expensive. We avoided these, and bought food from the nearby shops for picnics. The swimming pool was great, although at first we felt intimidated to be quiet by the gentle music playing on the 1st day. We tried to keep our 3 and 4 yr old quiet. By the next day more children had arrived and the relaxing spa atmosphere had diassapeared along with the music. I felt sorry for those expecting a peaceful haven. While there are many attractions nearby, the hotel is also well situated for restaurants and shops. On a negative note we were dissapointed to have no hot water on more than one occasion in our room.

This is an expensive hotel and did not offer the level of service you'd expect. Booked a superior room. Given a standard room. Had to complain. Was told no superior rooms available. The following day repeated complaint and suddenly room was available. Had to complain again as bags not moved and no record of room change. Eventually given room we had paid for - but not double bed! On leaving hotel 'lost' bags. Sloppy and negligent from beginning to end which spoiled our weekend.

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Swimming pool was closed. Restaurant was closed. bar served limited meals. Electricity kept failing on one night. Overpriced and even decrepit in parts. One saving grace is the location - but a tent in the Tuileries could match that......

We were told we were getting a "superior" room as though it was a bonus. When I checked our reservation I saw that we had reserved a superior room. Our room had one window and was extremely dark. It had a door to another room and there was no soundproofing. The shower was difficult to adjust. We've stayed there in the past but I would not go there again.

Room was a little small but comfortable with a window that opens. Desk staff helpful. Great location - right across from a metro stop and within walking distance of many sites and cafes

If you want a hotel in a great location but with absolutely nothing else going for it, then stay at the St. James and Albany hotel. The place needs a serious renovation, is extremely rough around the edges, dirty, dark, and has mediocre service at best.

The St James & Albany hotel has everything. Beds were comfortable, room was spacious and well decorated, staff were pleasant and helpful plus it has a lovely swimming pool and steam room which was so relaxing. Would recommend it to anybody travelling to Paris for these reasons and the location was excellent, minute walk from a metro station and across from the louvre. by far the best hotel I have ever stayed in.

My friends room had to have the safe fixed, the phone fixed, not well maintained, not wireless, rooms are worn. There is an attitude problem with the desk staff when dealing with Americans. Good Luck dealing with Martin.

There is noise in the room. Good Location. Clean bathroom and room.

Within walking distance of several Parisian tourist attractions (Louvre, Notre Dame, Opera House, D'Orsay Museum). Small but clean room w/ 2 very small balconies. Bed/pillows very uncomfortable. Common area noise (such as doors slamming and loud talking) could be heard through hallways &/or courtyards from early morning/late evening. Not all front desk staff capably bilingual.

I was pleasantly surprised by the size of the studio suite. It had kitchen, washer, dishwasher, dishes. Great dining room. Lot of blankets and bedding. Very quiet and private.

The size of the Suite was outstanding. Two floors with with a full bath upstairs and 1/2 bath downstairs. Very roomy. The layout is great for families. Two beds downstairs for the kids with their own TV and a Queen bed upstairs with full bath and another TV. We went in summer which is low season and the rate was a bargain. The decoration of the Hotel and rooms was very nice and French. Ineer courtyard area provides a great outdoor space. The service of the Hotel was friendly and efficient. The pool was small but its one of the very few Hotel pools in Paris. The location is perfect for all paris sites. Walking distance for many of them and Metro is located right in front. Plenty of shops, restaurants and convinence stores next door or nearby.

The mattress was hard and uncomfortable. The tissue products and towels should be softer.

Elevator too small. The layout of the floor was like in the old time: very narrow hallways with small steps for the same floor. The room was too small. Only the location is good: right across the Louvre museum.

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on arrival 25 minute wait for the valet. first room with the smell like that of a dirty diaper stuck in a trash can.all rooms face balcony. $35.00 per day for parking . but great location if you have not been to paris before.

Location, location, location. The hotel is located in an excellent area of Paris. Classy and rich yet accesible. It's very convenient to shops, small Parisiene boulangeries and coffee bars, museums and subway central to everywhere. It's close to Centre George Pompidou (Les Halles), Louvre, Isle de la Cite(beautiful little island smack in the middle of Paris -next to the Notre Dame),Place Vandome(Jewelery Mecca like Cartier, Bulgari, Patek Philipe, etc.) But Room are being renovated and the unrenovated are not pleasant. Aslo the good thing is that kids can stay with you in the same room if you get a junior sweet.

Très bonne situation, 2 métros a proximité. Charmant Patio,salons et bar charleureux

Hôtel remarquable par son silence bien que situé dans une rue passante (Rivoli). Parking pratique. Chambre un peu difficile d'accès pour quelqu'un souffrant d'un genou... escalier assez raide à monter et à descendre. Service déjeuner dans cour intérieure agréable mais beaucoup trop lent (personnel devrait être mieux formé). Cela dit, hôtel extrêmement agréable.