Thistle Marble Arch - Londres

The hotel staff in general were very nice and helpful. Rooms were clean and tidy while a pianist playing some delightful music in the foyer in the evenings. In addition when we went to the bar after work and found the staff in the bars were helpful and always delightful to speak with. I would recommend this hotel both for business and pleasure.

I was surprised to find a hotel of this quality in this location for the price, this hotel is on Oxford Street (although the entrance is just off it), over the road from Marble Arch and a few mintues walk from the tube station. If you are looking for somewhere to be a base for going out for a night or staying longer I don't think you could find a better placed hotel. The rooms are big, well equipped and comfortable and the coomunal areas are well presented. If I had to say one downside of the hotel its that the lifts are at one end so if your room happens to be at the other end you will have quite a walk which isn't great if you have had a long day walking around the city, but as negatives go this is pretty minor and would certainly not stop me from staying here again. Something to note is that if you are driving to the hotel there is a car park next door which is very convenient and does allow for a 24 hour stay for about £36, so be sure to factor this into the cost if you are comparing it to a hotel with free parking (if you can find one in the city!). It will still be my first port of call when looking to book a room in the city centre in the future!

Brilliant loved it cant wait to return.

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Hotels.com really should clarify whether internet is provided free of charge. Other than the hardness of the beds (something which didn't bother me but bothered my companion) the cost of the internet would be my only other complaint. The hotel is well situated on Oxford St. next to the Underground. We'd likely stay there again.

Booked last minute for a night out in London - good location right round the corner to Marble Arch underground. Room was clean & comfortable although decor was rather outdated. Bathroom was very 'tired' & old with shower not working brilliantly. But fine for a 1 night stay, would not recommend for a 'luxury holiday' though.

Room was clean - except for the glasses - quite small and showing obvious signs of heavy use. Toilet seat was broken, but maintenance repaired this within one hour of check-in. Bar prices are obscene - fortunately plenty of other places around. Central, so easy to get anywhere you need. Good shopping on Oxford Street. Hyde Park just a few minutes walk away. Breakfast is the highlight - good plentiful cooked breakfast as well as a wide selection of alternatives.

Helpful staff. Good English breakfast. London is very expensive -- 2GBP for an ice cream bar ($3.00)

Nice large city hotel, just beside Hyde Park and literally 1 min round the corner from Marble Arch tube station. Got upgraded at check in to a larger room. Breakfast a bit pricey at £19 but suppose par for the course in London City Centre. Clean, modern hotel and staff were pleasant enough.

Great location, close to the subway and tour bus stops. Great shopping to!! Hotel was beautiful and the room suprisingly spacious and comfortable. We had a little trouble with a broken toliet the first night but they upgraded us from standard to a deluxe room with more comfortable beds. I would recommend the upgrade. Staff were always friendly and helpful. Had a great time and already planning a return trip!!

I stayed at the thistle Marble Arch for 9 days in May. It was a great hotel with a wonderful location near tube stations, and hop on and off tour buses. It is located near oxford street with the best shopping district and good restaurants and pubs. The hotel itself was clean, employees friendly. Breakfast was a great value. We did not run into any lines like others had reported. Room was spacious for europe and comfortable. We had a small problem with our toliet breaking the first night and the hotel staff immeidiately upgraded our room and moved us. I will definately stay here again, and am planning it already!!!

this is a great hotel although very big and busy the service is good and it's in a brilliant location

Hotel was excellent location just behind Oxford St, staff very helpful, friendly and knowledgeable. Room very clean. Room quiet despite being slap bang in middle of all the action. Seconds walking distance to main shopping, all main bus routes within seconds/minutes walk, as were lots of restaurants. Everything in hotel run well and very smoothly, only problem 2 mornings ran out of bowls at breakfast! We will be returning to this hotel again usually we stay a little way away from centre but this location just made everything so much easier and cheaper - taxis when needed from theatre at night for instance. what a pleasant surprise this hotel was and a great find!

Professional staff. Clean Room. Got the basic double and it was the same size as a normal American hotel room. Pleasantly surprised with the place. Would 100% stay here or another Thistle Hotel again.

This hotel represents great value and is based close to shops and transport links. The staff are very customer orientated and are keen to help. The rooms are spacious and clean with modern amenities. I have stayed here before and can reccomend it.

We were happy with the location. Very close to catch the bus tours, walk in Hyde Park, or shop on Oxford Street. We would definately stay in the same hotel. People in the hotel were very friendly and helpful with questions about London.

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I wanted to stay at this hotel because I had stayed here before. It was called the Mount Royal then. It was then and still is a very nice hotel. When we checked in we upgraded to the business floor for the equivallent of an extra night. We got breakfast, use of the computer (which comes in handy for checking in for flights) and a paper. I think they also served cocktails at night but I don't drink so I didn't take advantage. The hotel is right off Oxford street, which is a main shopping area, now this is a good and a bad thing. It is great to be near so many stores, a tube station also, but because you are near so many stores it is really crowded and noisy. My only compliant about the hotel is the room service. We ordered room service only one night and the food was good..don't get me wrong. The cost was not however..our two meals were about 20.00 pounds maybe the vat tax and the tray fee, yes tray fee, hiked it to almost 30.00. Needless to say we never ordered room service again!

great hotel with a friendly staff. only issue was a small one that when leaving on a sunday morning the bell cap would not call a cab. Maybe it was the sunday but we didn't have any other problems with getting a cab on several other early mornings. Saw the staff handle some really obnoxious guest behavior with aplomb.

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Very central, convenient, though rather dirty.

very central.excellent value for money.near two underground stations. steep syairs not ideal for people with hip or back problems,should be made aware of lift to ground on arrival.no hidden extras.willhecommend to our friends.

Location: excellent Room: larger than expected, comfortable, included all required facilities - safe, good bathroom, television, hair dryer Food: my rate didn't include breakfast so I didn't have it in the hotel. I did have room service one night and was disappointed with the Nasi Goreng but I wouldn't dwell on that too much Service was excellent all round - reception, concierge, porters & cleaning staff all top notch Fitness room: very compact but open 24 hours which is great. Overall this hotel is large and impersonal in a great location and well run. I'd stay here again.

Everything about this hotel was superb service was top notch you will not be dissapointed dont go here on a budget only one small gripe if you go down for brekfast late on weekends be prepared to que they are quite slow at clearing tables on the plus side brekfast is superb

The only thing this hotel has going for it is its Location ! The hotel is old and badly in need of restoration ! The issues we had are too many to mention ! I would never stay here again !

Hotel was very good, busy but all staff pleasant and helpful. Booked a non-smoking room and they gave us a smoking room. Went to complain and they upgraded us to an executive suite at no extra charge. Right result. Excellent position for shopping, theatre and eating out. Would recommend it to anybody.

the hotel is situated in a great part of London and the staff were very friendly and competent. i also enjoyed the onsite facilities.

A very good hotel. It has good location close to Oxford Street, without beeing noisy. Our Deluxe room was great, and the bathroom was clean and inviting.

The hotel was bright and cheerful and had a buzz to it. The room was delightful with every convenience. It was very quiet and the personnel were all polite and helpful.

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Our stay was blissfully normal nothing extraordinary about the hotel either good or bad. The location can't be beat and the staff was as attentive and helpful but not exceptional. We were given the chance to "upgrade" our room at check in for an additional fee which we did not. The room was spacious enough the one thing that I found off-putting was the EXTRAORDINARY hardness of the bed. Like something out of the Tower. The breakfast was great. Enough good food to skip lunch and just have High Tea. Overall I would recommend this hotel.

received a phone call at 8.30 sunday morning and the person who phoned was told that we had signed out it was a very important call.we were in having breakfast.cleaner came in at 9.40 to clean room and we were still there.

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The location of this hotel is brilliant. Marble Arch tube station and buses next door. Staff, without exception, fantastic. I will recommend this hotel to all my freinds.

This hotel looks as if it has not been refurbished in any way since World War II. Everything is old, dirty, musty and ununspired. The rooms are barren even by European standards and the beds are comically small and equally uncomfortable. Do NOT (!!) stay in this hotel.

This London hotel, situated perfectly, even by lesser European standards, is truly sub-standard. The service in the hotel is non-existent, the hotel looks like it has one owner after another. The hotels decor looks like it has not been changed in forty years and looks like it has been that many years since it has been cleaned. The rooms are fairly barren with comicaly small beds (even by European standards). Do NOT stay in this hotel.

The bars and lounges were impressive although it was impossible to get a wine and soda as the serving staff spoke little English. My duvet had blood stains on it, the single glazing mean't it was difficult to sleep with all the road noise and the shower didn't even resemble a shower, it was a dripping tap.

This was just a overnight stay having come back from holiday.Excellent hotel,staff very helpful.I will be going back for a longer stay soon.

Nice hotel right on Oxford street, arrived at 12.30 and room was not ready until check in at 2.00pm so we got a free upgrade as we were going to theatre for 3.00pm. plenty of choice for breakfast and friendly staff

Check in was efficient and staff were friendly and professional. We couldn't have the room until 2.00pm but we were up-graded without extra cost. Concierge held the luggage, and there was no wait to deposit this. The room was newly furnished and contained all the facilities we needed. The air conditioning control outlets in the well below were noisy so windows had to be closed during the night, which was OK for us. Self-service breakfast gave us a very good choice and staff were plentiful, polite and efficient. When a small queue formed because tables were full, a second restaurant was immediately opened. Check-out was speedy and again staff were courteous and pleasant. The hotel is conveniently located at Marble Arch Tube station on Oxford street.

I had a lovely 3 night stay at this pleasant hotel in a very lively and safe neighborhood. Lot's of places to eat, see, and shop at. The staff was very kind, especially Andre & Osgood. Claudia got me a great room with a view, and all of the young people working at the restaurant were very hard workers. I hope to return there soon.

They need to fix the ice machines, I had to go to 2 floors and 3 machiens to get ice. At the Glen Miller Bar don't expect to here his music.

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I have stayed at the Thistle Marble Arch on many occasions, it is a very nice hotel with some of the best staff in London. I was a little disappointed on this visit to pay for an upgrade and then find myself on a floor that was being refurbished and so decorators, the smell of varnish and noise was what greated me in the morning. That said, it is a very good hotel, just make sure you stay away from the floors that are being worked on. The staff are excellent and the breakfast very welcome.

When we came into the hotel at check in after an overnight flight we were told that no double beds were available (we had specified that in our reservation) but we could get an "upgraded" room for 20 Pounds (40 US+. Not wanting to wait "a few hours" we took the twin beds offered. The room was fine clean and quiet but the beds were something from the from the "Tower" hard as a rock with a thin mattress. I like a firm mattress but this was extraordinarily hard. Other than that the room was fine, service, although not 4 star was more than adequate. The high light was the full breakfast at 10 pounds more per night it is a great deal. I wish hotels would stop playing games with trying to squeeze a few more dollars/pounds from the public with "Upgrade" deals and conveniently not having rooms available. This was not enough to put me off this hotel (it has a great location) but made me wary.

The only complaint is that the room was a little on the small side, although they did ask when we checked in if we'd like to updgrade to a larger room for an additional fee. The room was clean and in a very convenient location with the tube stop only about a two minute walk away. I would definately stay here again and recommend it to others!

Very close to the tube, close to shopping and attractions, good sized room by English standards. Few elevators and very long corridors.